Policies & Procedures

​Please be advised that all cancellations will result in one night's stay. Our standard cancellation fees apply to all reservations, regardless of whether they are international or domestic bookings. We require a minimum of 72 hours' notice for any cancellations or changes to existing bookings. To cancel or modify your reservation,  check on your confirmation email or please contact us by phone or email. If you call and we are unable to answer, please leave a message so we can confirm your attempt to reach us within the required 72-hour notice period. This is necessary for us to validate your request.

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Example: For a booking on July 5th, notice must be provided by midnight on July 1st to qualify for a refund or date change.

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Short Notice: Cancellations made 48-72 hours of arrival will incur a one-night penalty fee. No refunds are typically issued for cancellations within 48 hours.

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During Canada's wildfire season, our standard cancellation policy remains in effect. If you experience respiratory issues and are unable to travel due to wildfire smoke, but the park remains open and operational, you are still required to provide a minimum of 72 hours' notice for cancellation. If there is an official non-essential travel advisory, a road closure on Highway 16 or an evacuation order in our area, we will reassess and adjust our cancellation policy accordingly.
 

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​If you need to change your reservation dates or site, be advised that a change fee applies. Changes made with less than 7 days' notice are subject to a $10 change fee.

​You are welcome to check-in anytime after 2:00 pm, even if it is outside of office hours. If you arrive after the office has closed, refer to the email you received and drive to your assigned/chosen site. See us at the office/camp store/Wolf's Den for your reservation sheet with your name will be available in the “Today’s Reservation” folder. Simply locate your name and proceed to your site. Please note: Early check-ins are subject to availability. Check-out is at 12:00 PM daily.

​If needed, a Vac truck is available on site to empty your grey and black water for a $25 fee. Please remember to bring your own hose for water access. Long-term stays (over a month will be given free septic service.)

Firearms, fireworks, and projectile weapons are prohibited on the property for the safety and privacy of all guests. Drone operators must fly with care, adhere to all regulations, and respect others. Privacy must be upheld, sensitive areas avoided, and people, animals, and the environment should not be disturbed. Responsible flying is required to ensure safety and privacy.
We welcome hunters to our campground. To ensure the safety of all guests all firearms must be unloaded, and either encased or dismantled while on campground property or being transported through the site. Firearms must be stored separately  from ammunition or in a locked container when not in use. Compliance with legislation: guests must hold all valid Alberta Hunting Licenses and follow the Alberta Guide to Hunting Regulations.

​Smoking is permitted in designated areas, but we ask that guests be mindful of their surroundings. Please use the ashtray provided at the office to dispose of cigarette butts and ashes. Do not leave cigarette butts in fire pits or on the ground.

​The speed limit within the park is 10 km/h. Speeding will not be tolerated, as we are a family-friendly environment with many children playing near the roadways.

At Wolf Creek, the water provided on-site is currently untreated and non-potable. While it is accessible for basic utility, it is not safe for human consumption without proper treatment. All water from on-site taps must be boiled before drinking, cooking or brushing teeth. We recommend boiling for at least 1 minute.

Quiet Hours: **10:00 PM to 8:00 AM daily. During this time, all music is not permitted. Fires and group gatherings should be low. Guests are expected to respect the peace and privacy of others. Staff are on site to help ensure quiet hours are respected. Guests who disregard these rules may be asked to leave, and in cases where disturbances affect others compensation requests may lead to additional charges or fees.

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​Generator use is permitted during the following hours: 8:00 AM-7:00 PM. Each generator may only be operated for a maximum of 45 minutes within these time periods. Please note: This does not apply during the winter months.

The designated quiet hours for ATV'S and dirt bikes are from 10:00 AM to & 7:00PM. We welcome ATV's and dirt bikes but ask all riders respect the park and fellow guests. Please no hot-lapping or excessive noise. Children should be supervised. Only guests 16 years old or older permitted to operate full-sized ATV's unattended. Please idle in and out of the park gates and onto the trails.

To help ensure a safe, respectful, and enjoyable environment for all guests, we kindly request that children remain under the close supervision of an adult and within sight at all times while on the property. The park is not intended as an unsupervised play area. Behaviors such as throwing rocks, running through other guests’ sites, damaging recreational equipment or placing foreign objects into septic pipes or drains will not be tolerated. These actions can lead to injury, property damage, or costly repairs—particularly to our septic system, which is vulnerable to blockages from sticks, rocks, and other debris. Parents and guardians are fully responsible for their children’s actions and must be present during all activities on the property.

Our power posts are not equipped to support charging of vehicles. When reserving a powered RV site, the electricity provided is strictly for RV or trailer use. Charging electric vehicles are prohibited. Guests found charging electric vehicles will be held responsible for any repair costs to the power posts and any damage to the site, which may affect future guests. A fine of up to $200 may also be imposed.

Please do not hang anything from smaller trees. Cutting trees within the park is strictly prohibited and gathering firewood from around the campsite or elsewhere in the park is not allowed as it disrupts the natural ecosystem.

Please dispose of all waste in the dumpster located near the side of the shop. Due to the presence of wildlife in the area, we ask that you store garbage in your vehicle overnight or when your site is unattended. Please also don't feed the wild life, they will come around.

Pets should always be on the leash when outside your site and should not be unattended.  Owners are responsible for cleaning up after their pets. Excessive barking will not be tolerated and may result in being asked to leave.

Additional vehicles are allowed on your site at no extra charge, provided they are not blocking roadways or protruding onto the road. If additional parking space is required, please use the extra parking areas.

The upgrade Journey: As part of our renovations, we are actively hunting for more bandwidth. We are working on teaching the Wi-Fi how to hike further into the trees. Wi-Fi is available in common areas currently. 

During Canada's wildfire season, our standard cancellation policy remains in effect. If you experience respiratory issues and are unable to travel due to wildfire smoke, but the park remains open and operational, you are still required to provide a minimum of 72 hours' notice for cancellation. If there is an official non-essential travel advisory, a road closure on Highway 16 or an evacuation order in our area, we will reassess and adjust our cancellation policy accordingly.